Customer Success Manager SaaS FinTech - BMS Performance

This job expired on 21-05-2019

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Job Details

Salary band: £30k - £40k
Salary Details: £30000.00 - £40000.00 per annum + £12k bonus
Location: London
Job type: Permanent
Business sector: B2B
Company: BMS Performance
Contact: BMS
Sector: Sales
Job Categories: Post Sales Jobs
Posted: 14/05/2019
Expires: 21/05/2019

Customer Success Manager - SaaS FinTech - £40k + £12k

  • Impressive and successful track record of growth
  • Expansion role; your chance to put your stamp on a company
  • Scale-up business with investment

Benefits of this Customer Success Manager role:

  • Basic up to £40k
  • £12k bonus/ote

Your Career: As the Customer Success Manager for this scale-up business you will help shape the Customer Success strategy. Your career will only grow as this business grows. If you want to make a true difference to a business and their performance, as well as your own professional development, apply today!

The Role: Your role as a Customer Success Manager will involve ensuring your base of accounts (predominately in the retail sector) are utilising their FinTech SaaS platform and getting the most out of the solution. As the customer advocate you will also be their voice within your business, liaising with internal and external stakeholders, channelling back suggestions for product development and improvements.

The Company: This management team of this young scale-up business have a track record of success having grown some impressive start-up and scale-up businesses in the past. This business develop an innovative SaaS based credit facility allowing their clients to offer finance for purchases using a slick, efficient and reliable application which challenges the traditional financing model. Due to expansion to satisfy their growth strategy they are now seeking a Customer Success Manager to help them reach their goals. Based on their current performance they are going to grow from strength to strength and dominate this space.

For this Customer Success Manager role, we are looking for individuals who meet the following criteria:

  • Customer Success experience within SaaS or
  • Account Management experience within the SaaS space
  • Excellent verbal and written communication skills
  • FinTech experience desirable but by no means essential
  • Possess a desire to carve a career and be success motivated

Location: The position of Customer Success Manager is covering the UK. You will be based from an office in London, so access is paramount.