Customer Success Manager - MarTech - BMS Performance

This job expired on 15-07-2019

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Job Details

Salary band: £30k - £40k
Salary Details: £35000.00 - £36000 per annum + £15k bonus
Location: Bristol
Job type: Permanent
Business sector: B2B
Company: BMS Performance
Contact: BMS
Sector: Sales
Job Categories: Post Sales Jobs
Posted: 08/07/2019
Expires: 15/07/2019

Customer Success Manager - MarTech - £35k + £15k OTE + benefits

  • UK business experiencing rapid growth
  • Strong pedigree and track record of YOY growth

Benefits of this Customer Success Manager role:

  • Basic £35k + £15k OTE
  • Excellent progression opportunities
  • Share options plus other benefits

Your Career: This is an opportunity to join a fast-growing team and carve your career with a business that is growing from strength to strength, year on year. The company also has an excellent track record of promoting within - the sky is the limit for this successful candidate!

The Role: The Customer Success Manager will develop strategic relationships with UK clients through proactive client reviews via the phone and face-to-face. You will be strongly supported by an account management team and work closely with the sales and marketing function to build and maintain client relationships. You will be coordinating customer on-boarding, coaching and training and have a proactive approach with helping users, partners and colleagues alike. You will be working with a portfolio of clients, mainly in the retail and hospitality sectors, and will be responsible for discovering business objectives/pain points and delivering campaigns whilst ensuring all clients are using the software to its full potential.

The Company: This company develop MarTech software which used across a variety of marketplaces and verticals helping their customers with meaningful business insights. They are scaling up in the UK and looking for individuals to fuel this growth and progress alongside the business.

For this Customer Success Manager role, we are looking for individuals who meet the following criteria:

  • You will have experience in a data-centric technology (CRM, MarTech or understand data)
  • You will have a willingness to work in a fast-progressing environment and a self-starter attitude
  • Excellent all-round communication skills - you will be the customer's champion!
  • You will have a strong understanding of business objectives and use analytical thinking to present customer solutions

Location: The position of Customer Success Manager is based in Bristol, with travel across the UK for client visits.