1st Line Service Desk / Help Desk Analyst - Support Services Group (SSG)

This job expired on 15-12-2016

Here are some similar jobs for you to consider...

  • Business Development Manager - Health Social Care Software 28 days ago

    Manchester
    Salary band: £40k - £50k

    IT Sales – Business Development Manager – Health & Social Care SoftwareLocation:  North Salary:  £35k-£45k BASIC, £70k-£85k OTE + Car Allowance ...

  • Business Development Manager 21 days ago

    Ireland
    Salary band: £30k - £40k

    SUPERB OPPORTUNITY!!!!Realistic 1st year earnings 75K ++Dublin start up that has a Global Presence The CompanyWorking for an international organisation, you will be joining a small team based in Ir...

  • Dev Ops/Linux Systems Administrator 18 days ago

    City
    Salary band: £60k - £70k

    Dev Ops System Administrator Linux/MySQL/MariaDB North West London, London GBP70,000 + benefits Our client is the market leader in secure data partnership systems and has developed expertise in sec...

  • ACCOUNT DEVELOPMENT MANAGER - GLOBAL TELECOMS - LO 16 days ago

    London
    Salary band: Any

    ACCOUNT DEVELOPMENT MANAGER - GLOBAL TELECOMS - LONDON £100,000 - £150,000 EXCELLENT CORPORATE BENFITS PACKAGE Fantastic opportunity to join a global and market leading telecoms organisation. We...

  • Sales Development Representative 25-28K basic OTE 50k 15 days ago

    Leeds, Harrogate, York
    Salary band: £25k - £30k

    Who said that the tech hub of the UK was London centric? Here we have a digital services company based in the North.Innovative, dynamic and winning some big business off bigger competitors.This is ...

See more jobs like this >>

Job Details

Salary Details: £18,000 - £22,000 Basic Salary
Location: Harrogate
Job type: Permanent
Company: Support Services Group (SSG)
Contact: Heidi Birch
Sector: Commercial | Corporate | Finance | IT | Banking/Finance
Job Categories: IT Consultancy Jobs | IT Services Jobs | IT Internet Jobs | IT Security Jobs | IT Storage Jobs
Posted: 17/11/2016
Expires: 15/12/2016

Our client, Welcom Digital, has an exciting opportunity to join their growing Service Desk team!

 

Based in Harrogate, North Yorkshire, Welcom Digital is a technology agency providing software and support services to the financial services, retail credit, supply chain and ecommerce sectors alongside innovative digital signage solution.

 

The company is going through a strong period of growth and is looking for 1st Line Service Desk / Help Desk Analysts to join their team to deliver first line support to clients and their own bespoke software solutions.

 

The team is responsible for incident resolution, problem solving and call management, including monitoring, escalation and reporting. An in-house call management system is in place, configured to meet ITIL standards, and being utilised as a knowledge base.

 

1st Line Service Desk / Help Desk Analyst Responsibilities:

  • Responding to incidents logged by clients either via phone or self-service portal
  • Providing first line software support across the product set
  • Incident resolution
  • Problem solving
  • Manage, meet and maintain service levels and ensure all incidents are dealt with in accordance with the SLA and internal KPIs
  • Install minor bug fixes
  • Work closely with project teams to provide a fully serviced handover
  • Deliver excellent customer service
  • The Service Desk operates on a shift rota between 8am and 6pm, which may be extended

1st Line Service Desk / Help Desk Analyst Skills & Experience:

  • Strong customer service skills
  • Good analytical and problem solving skills with a proven ability to resolve problems
  • Good communication skills to talk to people across the business at all levels
  • Experience of using a call management system
  • Good time management skills
  • Knowledge of working in a software support environment will be an advantage although full training will be given

 

The successful 1st Line Service Desk / Help Desk Analyst will need enthusiasm, energy, passion and initiative. Add in exceptional communication skills, a go-getting attitude and strong IT skills and you could be the right person to join our client’s award winning team.

 

Welcom Digital is a company that invest in their staff offering training and development to support people to do their jobs. They offer £18,000 - £22,000 basic salary for the successful candidate, plus a starting allowance of 25 days holiday, increasing to 32 days alongside flexible hours, great coffee and a friendly working environment.

 

All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe please assume your application has been unsuccessful for the position of 1st Line Service Desk / Help Desk Analyst.